RETURN POLICY & DISCLAIMER REVISE 8.3.17
The beauty and allure of Cowhides is that they are exquisitely unique products of nature and no two are exactly alike. As a result of the inherent qualities of a natural product, there may be variations in color, size, texture, pattern, brand and patches that can differ from samples or images shown. It’s important to understand and appreciate these features of our Hides that make each one uniquely yours.
Saddlemans places great value on your business and we want you to be pleased with your purchase.
Should you wish to return or exchange an item, excluding custom rugs, please submit your request to firstname.lastname@example.org, within ten days of receipt of your item. Please include your sales order number with your request. Our customer service department will contact you with an RA (return authorization) which is required for your return. All returns must be received in our warehouse within ten days of RA date. Please send using original packaging when possible, prepaid and insured to:
3505 Cadillac Avenue, F9
Costa Mesa CA 92626
Saddlemans will credit your account, excluding non-refundable shipping charges, upon receipt of your return. If you wish to exchange an item, include that in your request, and we will notify you of any price differential which may result in a credit or balance due depending on the item you select.